End User License Agreement
Last updated: August 15, 2026
This End User License Agreement ("Agreement") is a binding contract between you and Project Civilo ("we," "us") covering the Civilo mobile applications and any updates to them (the "Application"). Your use of the Civilo service through the Application is governed additionally by our Terms of Service and Privacy Policy, which are incorporated here by reference.
By downloading, installing, or using the Application, you accept this Agreement. If you do not accept it, do not install the Application, and delete any copy you have.
1.Licence grant
Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to download, install, and use one copy of the Application on each Apple- or Android-branded device that you own or control, for your personal, non-commercial use. If you obtained the Application from the Apple App Store, this licence is further limited by the Usage Rules in Apple's Media Services Terms and Conditions, including any permitted Family Sharing or volume purchasing.
This is a licence, not a sale. We and our licensors retain all right, title, and interest in the Application, and all rights not expressly granted are reserved.
2.Restrictions
Except as permitted by applicable law or by an open-source licence covering a component, you may not:
- copy, modify, adapt, translate, or create derivative works of the Application;
- distribute, sell, rent, lease, lend, sublicense, or otherwise transfer the Application;
- reverse engineer, decompile, or disassemble the Application, or attempt to derive its source code;
- remove, obscure, or alter any proprietary notice;
- use the Application to build a competing product, or for any commercial purpose;
- circumvent or interfere with any security, authentication, or access-control mechanism in the Application or the service behind it.
If you are in the European Union or another jurisdiction with equivalent law, nothing in this section limits your right to decompile the Application to the extent necessary to obtain interoperability information under Article 6 of Directive 2009/24/EC or its national implementation, where that information is not otherwise available to you.
3.Open-source components
The Application includes components licensed under open-source licences. Those licences govern your rights in those components, and to the extent any of them grants you rights broader than this Agreement, that licence controls for that component. Nothing in this Agreement restricts, limits, or waives any right you have under an open-source licence.
4.Updates
We may make updates, upgrades, bug fixes, and new versions available. Your device may install them automatically depending on your settings. This Agreement governs all updates unless an update is accompanied by its own licence, in which case that one governs. We are under no obligation to provide any update, and we may stop supporting older versions, which may cease to function.
5.Maintenance and support
We provide best-effort support by email at support@civilo.co, with no committed response time. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Application.
6.Your data
The Application processes data as described in the Privacy Policy. Messages, media, and cryptographic keys are stored on your device. Deleting the Application deletes them, and they cannot be recovered by us. You are responsible for maintaining any copy of information you wish to keep.
7.No warranty
The application is provided "as is" and "as available," without warranty of any kind, to the maximum extent permitted by law. We disclaim all warranties, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Application to you — which, the Application being free of charge, is zero. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are our sole responsibility.
Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you, and you may have statutory rights that this Agreement cannot restrict.
8.Limitation of liability
Our liability arising out of or relating to the Application is limited as set out in section 16 of the Terms of Service, which applies to this Agreement as if restated here in full.
9.Product claims
We, not Apple, are responsible for addressing any claims by you or any third party relating to the Application or your possession and use of it, including: product liability claims; any claim that the Application fails to conform to an applicable legal or regulatory requirement; and claims arising under consumer protection, privacy, or similar legislation, including in connection with the Application's use of frameworks such as HealthKit or HomeKit, if applicable.
10.Intellectual property claims
In the event of any third-party claim that the Application or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of that claim.
11.Legal compliance, export, and sanctions
You represent and warrant that you are not located in a country subject to a comprehensive US Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties. The Application contains encryption and is subject to US export control law; you agree to comply with all applicable export and import laws, including any restriction on the use of encryption where you live.
12.High-risk activities
The Application is not designed, tested, or intended for use in any situation where failure could lead to death, personal injury, or severe physical or environmental damage, and it must not be used to contact emergency services. You assume all risk of any such use.
13.US Government end users
The Application and its documentation are "commercial computer software" and "commercial computer software documentation" under FAR 12.212 and DFARS 227.7202. US Government end users acquire only those rights set out in this Agreement.
14.Third-party terms and beneficiaries
You must comply with any applicable third-party terms when using the Application — for example, your wireless carrier's data plan.
This Agreement is concluded between you and Project Civilo only, and not with Apple. Apple is not responsible for the Application or its content. You acknowledge that Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement, and that upon your acceptance, Apple will have the right — and is deemed to have accepted the right — to enforce this Agreement against you as a third-party beneficiary.
If you obtained the Application from Google Play, Google is likewise not a party to this Agreement and is not responsible for the Application, and your use is also subject to the Google Play Terms of Service.
15.Term and termination
This Agreement takes effect when you install the Application and continues until terminated. It terminates automatically, without notice, if you breach any of its terms. We may also terminate it as described in the Terms of Service. On termination, you must stop using the Application and delete all copies. Sections 2, 3, and 7 through 16 survive termination.
16.Governing law, disputes, and contact
This Agreement is governed by the laws of the State of California, without regard to conflict-of-laws principles, and disputes are resolved as set out in section 18 of the Terms of Service, including the arbitration agreement, the class-action waiver, your right to opt out of arbitration, and the carve-outs that apply to consumers in the EEA, the UK, and anywhere local law requires. If you are a consumer, this does not deprive you of the protection of the mandatory law of your country of residence.
Questions or complaints about the Application may be sent to support@civilo.co.